The website of a public University, with hundreds of pages and departments competing for a pixel at the homepage. It took 3 years to redesign it from the ground up. The University had to assemble a team to develop and manage it internally. My role was to train and guide this team to achieve a better user experience in the new website.
The website design was very participative, including students, professors, and staff. We had individual and group card-sorting, conceptual mapping, interviews, surveys, and a project weblog where anybody could comment the proposed designs as it advanced.