Capitalist service design is grounded on a theater metaphor that guides service designers to make work invisible, away from customer scrutiny and public accountability. In this way, service design contributes to hiding the extreme work exploitation that digital service workers undergo, generating a situation where workers can only reclaim their visibility through striking. If service […] - Feb 24, 2023
Van Amstel, F. M. C., Gonzatto, R. F., & Noel, L.-A. (2023). Introduction to Diseña 22: Design, Oppression, and Liberation (2nd issue). Diseña, (22), Intro. https://doi.org/10.7764/disena.22.Intro - Feb 13, 2023
