Design researcher & educator

service interface

1. 

   Systemic oppression in service design

   Van Amstel, Frederick M. C., Serpa, Bibibiana, Secomandi, Fernando. (2025). Systemic oppression in service design. In: Suoheimo, M., Jones, P., Lee, S., Sevaldson, B (Eds). Systemic service design. Routledge. http://dx.doi.org/10.4324/9781003501039-7 - Jan 22, 2025
2. 

   The Materials of Service Design: Human bodies

   Secomandi, F., & van Amstel, F. (2023). Human bodies. In: Blonkvist, J; Clatworthy, S; Holmlid, S. The Materials of Service Design (pp. 167-172). Edward Elgar Publishing. https://doi.org/10.4337/9781802203301.00032 - Feb 5, 2024
3. 

   Making work visible in the theater of service design

   Capitalist service design is grounded on a theater metaphor that guides service designers to make work invisible, away from customer scrutiny and public accountability. In this way, service design contributes to hiding the extreme work exploitation that digital service workers undergo, generating a situation where workers can only reclaim their visibility through striking. If service […] - Feb 24, 2023

हरे कृष्ण हरे कृष्ण कृष्ण कृष्ण हरे हरे हरे राम हरे राम राम राम हरे हरे