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Design and Precarious Work in Digital Platforms (2020)

The Design & Oppression network produced a remote forum theater play on platform work and precarity in the USP design academic week of 2020. Young design students joined the forum to discuss the dystopian future of their profession while considering the dystopian present of other professions. Following the remote forum theater method, the spect-actors wore augmented reality masks to express the aesthetics of the oppressed while multiplying the number of characters they could play out convincingly.

Plot summary

The plot consists of an Artificial Intelligence system that aims to design automatic visual identities for clients while hiding the human work behind its creations. There are three main characters: the artificial intelligence that leverages design work in a platform business, as Uber has done to ride-hailing, and two precarious designers working for the artificial intelligence. In addition, there are two secondary characters: the client and the metadesigner. The client orders the automated design work but does not know that an actual human is doing the work, whereas the metadesigner designs the platform to increase design work exploitation. Everything seems automated and clean at the ordering interface. However, on the backstage, the designers are trying to organize a revolt.

Forum questions

  • Are designers also users?
  • Are designers part of the working class?
  • Are digital platforms unfair to workers?
  • What is the human cost of artificial intelligence?

Cast and crew

  • Frederick van Amstel, joker-director, as Client, Scab-designer, and Metadesigner
  • Mateus F. L. Pelanda as Lumpen-designer
  • Eduardo Souza as Artificial Intelligence

Synopsis

Act I

The client wakes up with an excellent idea for the name of his slaughterhouse’s new product: Happy Cow, an organic beef steak. He feels the need to create a logo for the new product, picks up his cell phone, and opens an application he heard about that makes logos with artificial intelligence, much cheaper than his nephew, who charged a lot the last time he needed a logo.

The artificial intelligence receives the client and conducts a briefing dialogue. The client’s idea is a smiling cow in the logo to win over people who are about to stop eating meat. The platform says that the artificial creation takes a while and suggests that the client watch a movie on Netflix: The Network Dilemma (2020). While the customer leaves the scene, the platform calls the lumpen-designer to perform the job. The designer is vegan but decides to take the job.

The client disapproves of the branding, and the platform says the redo is free. The lumpen-designer has to make another brand, which the client finally approves. When it is time for payment, the platform offers payment via PiXpay, which gives a cashback of 2 Reais. This leads to a decrease in the designer’s remuneration, which is 1 Real. The designer protests, but the platform justifies that it needs to keep the most significant part.

Act II

The lumpen-designer begins by whining about his precarious state. He tries to complain to the platform, but the platform doesn’t listen. The lumpen-designer accesses a user forum and posts his complaint. A scab-designer reads the complaint and tries to explain how it is necessary to optimize work processes to be successful and become more entrepreneurial. The lumpen-designer proposes the founding of a designers’ union. When it detects the word “union,” the platform closes the forum post automatically. The lumpen-designer goes away.

The platform offers the lumpen-designer the opportunity to participate in a satisfaction survey. Lumpen accepts and gives a score of zero. The survey results are displayed to the meta-designer, the platform designer, who is surprised. The meta-designer asks to contact the lumpen-designer to verify the reason for his dissatisfaction. A dialogue takes place between designers, but with significant social differences.

They studied at the same university, and the meta-designer was a senior. The precarious designer had personal problems and had to drop out of college. The lumpen-designer doesn’t think it is suitable to be called a user because he is a designer. However, the meta-designer says that the Fantastic Design Factory is not a platform for work but for expressing and perfecting the creative gift. Money is earned but not paid. The lumpen-designer says that the platform is unethical and suggests that an ethical review be done on the platform. The meta-designer thanks and ends the interview with the user.

The meta-designer adjusts the platform and adds the ethical review service. The platform invites the lumpen-designer to do the ethical review job for the FriVaca company, but he refuses. The platform then passes the job to the scab-designer. The client is finally very happy with the results.

Full recording

Categories: My work.

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