Skip to content

labor platforms

  1. Systemic oppression in service design

    Systemic oppression in service design

    Van Amstel, Frederick M. C., Serpa, Bibibiana, Secomandi, Fernando. (2025). Systemic oppression in service design. In: Suoheimo, M., Jones, P., Lee, S., Sevaldson, B (Eds). Systemic service design. Routledge. http://dx.doi.org/10.4324/9781003501039-7 - Jan 22, 2025
  2. Systemic userism in service design

    Systemic userism in service design

    Abstract: Userism in service design manifests as a group of humans reduced to be users (and only users) of a given service. Userism prevents these people from cocreating, codesigning, and coproducing services. Transnational (often colonialist) digital services are a case in point; however, userism also appears in analog interfaces. The systemic aspect of userism refers […] - Nov 25, 2024
  3. Designing for Liberation experimental research program

    Designing for Liberation experimental research program

    Abstract: Designing for Liberation is a design research program investigating the possibility of designing for the liberation of historically oppressed people. Instead of designing for privilege like modern design typically has done, we seek designing for rights. Everyone has the right to have good designs, even if that design is a self-built Favela. This lecture […] - Sep 17, 2024
  4. Cascading oppression in design

    Cascading oppression in design

    Abstract: Oppression is not an isolated phenomenon that involves two persons: the oppressor and the oppressed. Oppression is a systemic contradiction that affects many persons, spreading through cascading effects and twisted positionalities. One oppression relation can affect another, generating the possibility for the same person to be both an oppressor and an oppressed in different […] - Sep 27, 2023
  5. Making work visible in the theater of service design

    Making work visible in the theater of service design

    Capitalist service design is grounded on a theater metaphor that guides service designers to make work invisible, away from customer scrutiny and public accountability. In this way, service design contributes to hiding the extreme work exploitation that digital service workers undergo, generating a situation where workers can only reclaim their visibility through striking. If service […] - Feb 24, 2023
  6. Redesigning money as a tool for self-management in cultural production

    Redesigning money as a tool for self-management in cultural production

    Gonzatto, R.F., van Amstel, F.,and Jatobá, P.H. (2021) Redesigning money as a tool for self-management in cultural production, in Leitão, R.M., Men, I., Noel, L-A., Lima, J., Meninato, T. (eds.), Pivot 2021: Dismantling/Reassembling, 22-23 July, Toronto, Canada. https://doi.org/10.21606/pluriversal.2021.0003 - Jul 27, 2021
  7. Design and Precarious Work in Digital Platforms (2020)

    Design and Precarious Work in Digital Platforms (2020)

    The Design & Oppression network produced a remote forum theater play on platform work and precarity in the USP design academic week of 2020. Young design students joined the forum to discuss the dystopian future of their profession while considering the dystopian present of other professions. Following the remote forum theater method, the spect-actors wore augmented reality […] - Dec 3, 2020