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Userism

  1. Systemic userism in service design

    Systemic userism in service design

    Abstract: Userism in service design manifests as a group of humans reduced to be users (and only users) of a given service. Userism prevents these people from cocreating, codesigning, and coproducing services. Transnational (often colonialist) digital services are a case in point; however, userism also appears in analog interfaces. The systemic aspect of userism refers […] - Nov 25, 2024
  2. Anticolonial prospects for overcoming the coloniality of making in design

    Anticolonial prospects for overcoming the coloniality of making in design

    Saito, C., Freese Gonzatto, R., and van Amstel, F. (2024) Anticolonial prospects for overcoming the coloniality of making in design, in Gray, C., Hekkert, P., Forlano, L., Ciuccarelli, P. (eds.), DRS2024: Boston, 23–28 June, Boston, USA. https://doi.org/10.21606/drs.2024.255 - Jun 17, 2024
  3. Systemic oppression and systemic design

    Systemic oppression and systemic design

    Abstract: Álvaro Vieira Pinto, Paulo Freire, and Augusto Boal developed a systemic perspective on oppression based on Frantz Fanon. This perspective frames oppression as a contradiction that builds tension between different social groups. Systemic design can reproduce this contradiction unconsciously or let the oppressed see and recognize their oppressor. This short commentary pushes for a […] - Oct 4, 2022
  4. User oppression in human-computer interaction: a dialectical-existential perspective

    User oppression in human-computer interaction: a dialectical-existential perspective

    Gonzatto, R.F. and Van Amstel, F.M.C. (2022), “User oppression in human-computer interaction: a dialectical-existential perspective”, Aslib Journal of Information Management, Vol. 74 No. 5, pp. 758-781. https://doi.org/10.1108/AJIM-08-2021-0233 - Mar 13, 2022
  5. Against Userism

    Against Userism

    This talk was submitted to Interaction21 and was not accepted by the selection committee. UPDATE 1: I am trying again to Interaction22. If you would like to back me up, please nominate me. UPDATE 2: It did not go through, so I gave up. Background: Designers like to picture themselves as heroes who can save […] - Oct 18, 2021
  6. Latin American Service Design

    Latin American Service Design

    This is not a presentation about the best Service Design projects in Latin America. It is more like an attempt to rethink Service Design from a Latin American perspective, bringing to the fore the contradictions that are behind design problems and that are usually overlooked. In this guest talk, part of CIID‘s Service Design class […] - Sep 28, 2020