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Userism

  1. Against Userism

    Against Userism

    This talk was submitted to Interaction21 and was not accepted by the selection committee. I am trying again to Interaction22. If you would like to back me up, please nominate me. Background: Designers like to picture themselves as heroes that can save users from bad design. Even if they can do that, they cannot save […] - Oct 18, 2021
  2. Latin American Service Design

    Latin American Service Design

    This is not a presentation about the best Service Design projects in Latin America. It is more like an attempt to rethink Service Design from a Latin American perspective, bringing to the fore the contradictions that are behind design problems and that are usually overlooked. In this guest talk, part of CIID‘s Service Design class […] - Sep 28, 2020